Who are we?
Our company is Soul Adventures IOM. We provide services relating to better overall health and well-being in the Isle of Man.
How do we collect information about you?
We obtain information about you when you use our website contact form, online booking system, and consent forms.
What type of information is collected about you?
The personal information we collect might include your name, email address, telephone number and other information that you consent to provide on our website contact form, consent forms and booking form.
Gallery Images:
We will ask your permission for any gallery images, and we will always inform you before using these images for our promotional requirements. None of these images will be held on personal devices.
How is your information used?
We may use your information to:
- Seek your feedback on the services we provide
- Notify you of relevant changes to our services
- Send you communications that you have requested and that may be of interest to you for legitimate business purposes
- Email marketing campaigns
- Carry out our obligations arising from any agreements entered into by you and Cold
- Water Therapy Klub.
We review our retention periods for personal information on a regular basis. We are legally required to hold some types of information to fulfil our statutory obligations.
Who has access to your information?
We will not sell or rent your information to third parties.
We will not share your information with third parties for marketing purposes.
Special data:
As we may collect special data to provide a safe service for our customers’ e.g. medical information, we have procedures in place that protect this data from any breaches in security. This data will also not be shared with any third party companies.
Your choices:
You have a choice about whether or not you wish to receive information from us. If you do not want to receive direct marketing communications from us about Cold Water Therapy Klub’s products and services, then you can click to unsubscribe at the bottom of our email or advise us when you come for your session.
We will not contact you for marketing purposes by email, phone or text message unless you have given your prior consent. We will not contact you for marketing purposes by post if you have indicated that you do not wish to be contacted. You can change your marketing preferences at any time by contacting us by email: kay@kylou.co.uk
How you can access and update your information?
The accuracy of your information is important to us. We’re working on ways to make it easier for you to review and correct the information that we hold about you. In the meantime, if you change your email address, or any of the other information we hold is inaccurate or out of date, please notify us via our website contact form.
You have the right to ask for a copy of the information Cold Water Therapy Klub holds about you. Please notify us via our website contact form.
Security precautions in place to protect the loss, misuse or alteration of your information:
When you give us personal information, we take steps to ensure that it’s treated securely. Non-sensitive details (your email address etc) are transmitted normally over the Internet, and this can never be guaranteed to be 100% secure. As a result, while we take great care to protect your personal information, we cannot guarantee the security of any information you transmit to us, and you do so at your own risk. Once we receive your information, we make our best effort to ensure its security on our systems.
Any questions?
If you have a question, of any type, about our website or privacy policy or the use to which we put the information we gather, please contact us via our website contact form.
Your rights:
As a citizen, you have a number of rights over your personal information, including:
- The right to access the data we hold on you
- The right to correct or update this data
- The right to have the data erased, once this contract is completed, and within the set retention period, unless you renew
- The right to inform us if you feel your information is being used in an inappropriate way
- The right to receive a downloaded file of the personal information we hold
- If we are making automated decisions based on your information, or profiling you, you have the right to have an employee of (organisation name) conduct a review
- If you request that we cease to use your data, this may prevent us from providing the contracted services to you
- If you wish to raise a complaint on how we have handled your personal data, you can contact us to have the matter investigated. Please email souladventuresiom@gmail.com
- If you are not satisfied with our response or believe we are not processing your personal data in accordance with the law, you can complain to the UK Information Commissioner’s Office.
Cookies
If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.
GIFT CARD TERMS & CONDITIONS
The Gift Card is not a credit or charge Gift Card.
Soul Adventures Gift Cards can be exchanged for products and services, online at SoulAdventures.im.
The balance on the Gift Card may be used for full or part payment of the GB pounds sterling cost of Soul Adventures products and services.
To check your balance online please login to our website and select “My Account” (link within the page footer). You will have the option to select “Gift Card Balance” from the left navigation menu, please enter your Gift Card Number
Page https://www.souladventures.im/my-account/
No change will be given but any unused balance will remain on the Gift Card and may be applied to future purchases.
Gift Cards can be used towards the purchase of goods at a higher price than its face value upon payment of the difference.
The Gift Card cannot be exchanged or redeemed in whole or part for cash, expiry date may apply.
Promotional offers may not apply to Gift Card purchases.
Keep the Gift Card number safe and treat it as cash. We will not accept any liability or for any remaining balance on the Gift Card.
If you have made an Online payment with a Gift Card in whole or part and any item/service paid for using the Gift Card is accepted for return the amount owing will be added to the original Gift Card.
We may withdraw or cancel the Gift Card and require an alternative form of payment if we suspect that the Gift Card may have been stolen or fraudulently used. Further action may also be taken.
We reserve the right to amend or supplement these conditions or discontinue the Gift Card at any time.
Redemption of Gift Cards Online.
To use a Gift Card in full or part payment for orders made Online:
When proceeding to checkout, please add your Gift Card Number at the Checkout.
Enter the Gift Card Number number found within your email and or printed receipt on the attachment of your activation email.
Select the ‘APPLY’ button to proceed with the payment.
If the value of the items purchased online is less than the total value of the Gift Card, you can re-enter the same Gift Card details on another occasion to redeem the remaining balance on your Gift Card.
If the value of the items purchased online is more than the total value of the Gift Card, you will need to pay the balance using additional Gift Cards , or a credit/debit card.